Answer Posted / kap

Hi, I'm Shree.
Remedy is a ticketing tool for clients to report problems. It's a common interface between company and clients(customers). Client creates an incident (ticket) addressing a hardware (any)problem in remedy tool which is known as ticket. As an employee, you will pick ticket and troubleshoot the issue. And you will update your findings in workinfo tab of a ticket and client will check with workinfo was query been answered. Once issue got cleared you resolve ticket.

For example- Client says I'm unable to access a computer n creates ticket.
you troubleshhot n will update as- killed remote session for the computer, please access now. in workinfo tab of a ticket. Client will update as --I'm able to access now, then you resolve it.

What is the purpose of tdevc ?

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When I check transaction sm37 and I want to see the spool I get a message that says "no list available." Why is this?

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can u explain step by step procedure of DB REFRESH..Ravi

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If brtools is not working how you will add datafile?

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How to identify a particular T_Code has been modified or not? If yes, how to identify who modified particular T_Code in current system?

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What is transport layer and domain controller? In which system you have create domain control?

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How do you distribute the load?

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How u will give new authorizations?

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How to set predecessor relationship between two transport requests?

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Which table contains the details related to Q defined in SPAM? Is there a way to revert back the Q defined? If yes, How?

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Have you done any up gradations?

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how would you troubleshoot the 'user can not print'?

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What is heterogenous system copy and homogenous system copy ?

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how to do system refresh?not the client copy but the-standard-system-refresh.

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What is an ‘ok’ code? What are the differences an ‘ok’ code to a ‘t-code’?

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