Interested to Buy Any Domain ? << Click Here >> for more details...
What is REMEDY Ticketing tool, how it works? can any body
answer.?
- 15 Answers
- 242394 Views
- Accenture, dbcl, Diya Systems, HCL, HiTeam, IBM, TATA, TCS, Wipro, I also Faced
- E-Mail Answers
Answer Posted / kap
Hi, I'm Shree.
Remedy is a ticketing tool for clients to report problems. It's a common interface between company and clients(customers). Client creates an incident (ticket) addressing a hardware (any)problem in remedy tool which is known as ticket. As an employee, you will pick ticket and troubleshoot the issue. And you will update your findings in workinfo tab of a ticket and client will check with workinfo was query been answered. Once issue got cleared you resolve ticket.
For example- Client says I'm unable to access a computer n creates ticket.
you troubleshhot n will update as- killed remote session for the computer, please access now. in workinfo tab of a ticket. Client will update as --I'm able to access now, then you resolve it.
| Is This Answer Correct ? | 5 Yes | 2 No |
Post New Answer View All Answers
What is sap single stack system?
what is netweaver
What is the purpose of tdevc ?
What is password policy?
What is ocm and how to apply ocm patches?
I have solman 7.1 Stack3. I want to upgrade to stack13. My question is can I directly download stack13 files from marketplace, if yes, will those files includes xml file ? (MOPZ is not configured in my system).
Explain logon load balancing?
Briefly explain a recent problem you faced, which u felt proud by solving that? And how will u solved?
how would you troubleshoot the 'user can not print'?
What are the pre requisite for the SAP Installation?
can anyone tellme java instance startup sequence?
How to analysis abap dumps?
What is the purpose of support package?
How can a user be able to access only for Customizing requests even if assigned se01 and se10?.
Which are the most frequent errors encountered while dealing with transports ?
