What is REMEDY Ticketing tool, how it works? can any body
answer.?
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Answer Posted / raghu
Remedy is a third party soft ware we need to purchase these soft ware and fully GUI(Graphical user interface), which is developed by BMC Software. It is used for to log the issues/Problem as a ticket in tool.
When the end user/client is using our application/anything
is if he facing/find any problem client/user will raise the ticket and assigned to support team to resolve and gives the complete description about that issue. Support team will analyze and fix the problem and infirm to client/user.
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