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Answer Posted / manoj kumar guin
In our project,We have two kind of SLA that is one for response SLA and one for resolution SLA.
SLA basically depends on priority of the issue.
Thanks
Manoj Kumar guin
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we are using order related billing and billing get generated automaticaly in overnight run.As my q is user has cancel the biliiing document after creating that one.but after cancelation no cancel accounting document get generated.so sales order remain closed and no billing document get generate in overnight run.but when user has created the Credit memo order with respect to cancel billing document the respective sales order get open and billing document get generate in overnight run.so can you please tell me hwo the system come to knoe after rasing the credit meno order that billing document has cancled and sales order has open so the billing document will be craete.please help me regarding thsi query.
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