Explain what is 1st,2nd and 3rd level support in sap
Answer Posted / veda
1.1st level support is provided by key users (you may identify the smart users from within your user-community); generally support at this level is at transactional level
2.the 2nd level support mostly deals with system changes, for instance, system need to be configured for particular transaction, it'll be at this level..
3.the highest level in the support mechanism is 3rd level support which sometime is referred as Expert Level support as well.. at this level, consultants / experts analyze the issue in broader context and propose solutions from system design & integration perspective.. consultants at this level are more experienced, more knowledgeable and are capable of identifying the root-causes of issues..
Is This Answer Correct ? | 1 Yes | 0 No |
Post New Answer View All Answers
When do you perform off-cycle payroll?
Why is permissibility check carried out?
what is earliest retroactive accounting period
What are the characteristics of wage type?
what infotypes are used in compensation management?
What is an Absence Quota?
Situation - you want to group employees for their allowances in payroll. How would you do that?
What is company code?
What are the components of advanced planner and optimizer (apo)?
What is primary wage type? : hr- payroll
What is the use of matchcode w? : hr- payroll
What is a Project View?
You want to group employees for their allowances in payroll. How would you do that?
What is a Qualification?
What is primary wage type?