Answer Posted / shweta
Tickets are raised when any issue / problem arises when a user tries to post any document (at end user level). Eg: End users cannot open or use all the T-Codes in SAP, if a particular user wants to open T-Code FB60 and if the system does not allow the user to open that t-code / is it says it is blocked, etc. The user has to first raise a ticket either through mail or a client defined format (Issue Form) which is to be forwarded to the concerned Support Consultant to resolve the issue.
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