Answer Posted / ankur

call center as well as bpo are considered as a same industry . bpo stands business process outsourcing. in this we get the business from our client. their are normally 2 process going on first is the in-bond process and another one is the out-bond. in in-bond process we get a call from the customer regarding their query or issue and in this we solved out each and every query and in the out-bond process we make a cl to the customer regarding to selling their product and services.

Why you left your previous company or why you want top leave your current company.

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What are the critical attributes of a customer service representative?

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what u know about genpact.

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how u spend your last weekend???

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being a b.c.a student why do you want to go for a call centre job

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starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?

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why you want to be a quality analysts

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What are an inbound call center and an outbound call center? What is the difference between the two?

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How to deal with the difficult customer?

1409

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sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?

2569

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What are the skills needed for a BPO back-office job?

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WCT tax alos applicable on painter the total amount of work Rs.35000/- only

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do they hire undergraduates? and if answer is in affirmative then what sorts of questions we hav to prepare?so tht i can crack this interview

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Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?

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How do you handle constructive criticism?

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