what are post in call center & BPO
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Answer Posted / nexx phase
Call center has many posts considering different departments in it. Human resources, sales, marketing and so many others.
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NexxPhase.com
http://www.nexxphase.com
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What is your experience in Client Management ? Types of Client Interaction ?
explain 3 years gap in your employ history?
How would your team/manager describe you?
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How can you get responsive customer feedback?
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
what is your career aspect & if they asked in general what should i answer?
describe one of your memorable day? how is education useful for any body?
Had you thought of leaving your present position before? If yes, what do you think held you there
relate ur course to data analyst job...my course is BS Management..
Are you a good team player?
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
How is Attrition Calculated ?
Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
What are the question being asked by HSBC???
