what do you now about customer service?
Answer Posted / kunal bhalekar
It was just like to help the people to know about the offer and even any complaints about the particular operator or a company..
And in the another way the customer service it consists in 2parts inbound and outbound call center..
In inbound call center, continously will get a calls from the customer, and the executive need to pick that calls and solve customer's queries..
And in outbound, need to make a calls and convienience the customer about the product in a polite manner, and main thing is that if the person's got selected for mnc then he/she need to cover, based on the country he/she got. For eg. The person got selected for austrailian process, he need to cover the complete ausz country and in dosmestic the prsn need to cover wer he/she staying in their country..
| Is This Answer Correct ? | 4 Yes | 0 No |
Post New Answer View All Answers
Do you have exposure to Quartile management ?
hello im bartek, who wants to be my girlfriend.?
Tell something about today's climate?
what motivates you? also have you used these motivators with other
GD about the reality show on TV
how did you calibrate your new year
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
being a b.c.a student why do you want to go for a call centre job
wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?
why do u want to leave the last organization ?
How do you prioritize the most important things over the least one?
Will you be happy to work in night shifts or over the weekends?
HOW MUCH YOU WHERE GETTING THERE|?
How would you teach a blind person to withdraw her credit card account on an automated teller machine?
abdul, you have technical background but why do you want to come in BPO & for non- technical process?