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1)what is the action profile in sap crm?
2)how to use complaints and returns life cycle in service
process?
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Answer Posted / dharmendra singh
Action Profile is a Post Processing Frame work (PPF) which gives some output (like as smart form, fax, document ) on given conditions.
And this is used in every place in SAP CRM where we define the Conditions for the successful implementation of the activity. like in Opportunity Management,Monitoring the Activity of the enterprise employees etc.
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