Answer Posted / ankush

Voice is quite toughest than Non-voice, as you need to
interact to customer at the same time when you are looking
for answers in your portal. You need follow the curtsey,
need obey all the quality parameters with customer's
thinking, might the customer can be rude, can be polite
either can be complaining. In non-Voice you need not to hear
the customer's tome, just need to follow up the question as
regular basis.

HOW you spend the last day? how you spend the last Birthday.

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Why you want to change the job line (i.e. Secretary to Back-ed-process

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How good are you with computer skills? : bpo

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How to know what will be the tech-support of a particular company?(eg: what would be the tech-support in genpact?)

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I am Nishkam, i am trying for DELL BPO, Is there anyone who had the expiriance with them.....pls let me know how to clear their interview session? how much phases they have?

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What according to you,is the most important requisite of a call centre executive?

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whats ur sisters daily routine?

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Are you willing to relocate/travel?

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i want m commerce and e commerce topic

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what is the salary of IBM processor?

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you having experience in marketing so why i will recruit u as u r fresher in this field...

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fullform of bku

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what is good intro,job profle,why you change your perious job,

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1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

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name useful online tools that can be used for better customer service

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