Interested to Buy Any Domain ? << Click Here >> for more details...
wt is your role in support project?and how will u get the
request no. who will raise that no.and after resolving the
ticket what is the next procedure?who will transfer that?
please let me know the total scenario of support project?
- 2 Answers
- 26172 Views
- Mind Tree, I also Faced
- E-Mail Answers
Answer Posted / raviraj0308
Hello Friends..
Any SAP SD Consultant- support project has to pick,
understand, analysize the ticket which has been posted by
the client on any ticket racket tool/ web application. Here
all the details regarding the ticker number, date, time,
raised by, status, passed to will be mainted. Support
consultant needs to address the issue as per the client's
requirement which could be high. low, routine importance.
2) In addition Support consultant has to decided wether the
requirement is incident/ change request or development.
Accordigly he has to sit with abap team for any new
development which could be Form, Report, Interface,
workflow, conversaion,
3) he also has to give the timely sloution as per the SLA
which is service level agreement.
4) Same time he has to test the new change/ development in
the developement client & gerate-transport the request to
the quality. Here is needs to take the confirmation form
the client about the working of the new deleopment. Then
advise to move it to the Producation,
5) Also he can take frequent meeting with the client to
improve the overall the process efficency & reduce the cost.
Hope this in helpful.
Regards
raviraj0308@gmail.com
| Is This Answer Correct ? | 14 Yes | 1 No |
Post New Answer View All Answers
What are the three levels that copy controls are set up? And what are the transaction codes through which it could be done?
Can anyone please give an example of writing functional specification for a particular situation?If you can't think of it, here is an example : How do we write a functional specification for the FITGAPS raised in the business system? I know a functional spec, is a detailed description. But realtime gurus, pls give a realtime functional spec for such a situation for me to understand more on this.Thanks a bunch in advance!
Give me examples for Medium Priority & High Priority Tickets from your support project? Give detailed error message/ issue ,your analysis,finally how did you resolve that ticket along with detailed procedure & explanation and t-codes if any? I have an interview in immediate future so plzz help me...Please reply asap... Urgent!!!! Waiting for your response eagerly... Thanks in advance
What is the structure of delivery document? What are the characteristics essential for combining more than one sales order as one outbound delivery?
What are the two editor modes in which we can configure the sap transport routes? : transportation management
can some body give me some idea on integrations of sd and sap crm service
how text is determined in Invoice,What are tools used in To_be study
What are the effects of posting goods issue?
What is meant by condition technique? Can we say it is the combination of condition types, access sequence and condition tables?
How to change chart of accounts of company code after making several sales orders and delivery?
we have a situation where i am about to design one process where only maintainence is taken care of keeping the existing product +services process intact ...Do you know how do i proceed???? where this process is a VAT free
Hi SD Experts, Have you created any Alternate Calculation Type (Alt Cal Ty) & Alternate Base Value (Alt Base Val) in Pricing? If so explain with an example? Explain in detail about the Procedure, Path, T-codes (if any), Logic, Analysis and finally resolution/ solution for calculating Alternate Calculation Type (Alt Cal Ty) & Alternate Base Value (Alt Base Val) in Pricing? I need your real time data examples more & more? Please do not give much importance to Theoretical definition concentrate more on Business Scenario & detailed procedure (Both Configuration & Customization) and Simple coding logic required if any from ABAPer from real time data? This question related to Pricing is most important as it is being asked more frequently in many Interviews? I have interview within 1-2 days? So, I request you to provide solutions to above question as early as possible? Your timely help would be greatly appreciated? Thanks in advance Regards
How can we set up to have the vat# be accepted in the ship-to master file data control screen?
What is the use of the shipping process in sap sales and distribution? How do you define modes of transport?
What is pricing procedure determination?
