wt is your role in support project?and how will u get the
request no. who will raise that no.and after resolving the
ticket what is the next procedure?who will transfer that?
please let me know the total scenario of support project?
- 2 Answers
- 24300 Views
- Mind Tree, I also Faced
- E-Mail Answers
Answer Posted / raviraj0308
Hello Friends..
Any SAP SD Consultant- support project has to pick,
understand, analysize the ticket which has been posted by
the client on any ticket racket tool/ web application. Here
all the details regarding the ticker number, date, time,
raised by, status, passed to will be mainted. Support
consultant needs to address the issue as per the client's
requirement which could be high. low, routine importance.
2) In addition Support consultant has to decided wether the
requirement is incident/ change request or development.
Accordigly he has to sit with abap team for any new
development which could be Form, Report, Interface,
workflow, conversaion,
3) he also has to give the timely sloution as per the SLA
which is service level agreement.
4) Same time he has to test the new change/ development in
the developement client & gerate-transport the request to
the quality. Here is needs to take the confirmation form
the client about the working of the new deleopment. Then
advise to move it to the Producation,
5) Also he can take frequent meeting with the client to
improve the overall the process efficency & reduce the cost.
Hope this in helpful.
Regards
raviraj0308@gmail.com
| Is This Answer Correct ? | 14 Yes | 1 No |
Post New Answer View All Answers
Can anyone tell me who creates Customer Material Info Record in Live Scenraios? DO SAP SD Consultants are responsible for this?
Outline the process flow for sales returns.
Name at least five features that you can control for the item category?
how to create sold to party, ship to party in inquiry , quotation in sap sd
Can anyone tell me the link for interview question for SD module. . . As i m fresher so i really need to know what sort of question i will to have face during interviews . . . .
If a partner works as a dealer and distributor and have the same master data. How does the system identify if its a dealer or distributor function? Where is the differentiation done?
How to change chart of accounts of company code after making several sales orders and delivery?
Have you know the shipment and shipment cost
How to create the source and target database connections in the server manager?
What is rush order?
What is partial delivery agreement?
Which block stops the system from creating the picking list?
PRICING…… I have a requirement where I have a fright condition which is a header condition for the whole document, I will be maintaining the fright condition recorder (header level) because it’s header condition, now the requirement is if I want to have 5 conditions to be calculated for each item because let’s say I have 5 line items, I want to see how the side calculated first of each item so what’s the best way to take out that out of the system in standard configuration, how can we achieve this?..... REPEATING question (I have a fright condition, now fright condition is a header condition, now my requirement is I wanted to applied that fright condition each line item level so fright condition applies a header level but my requirement is I want to see each and every line item should also get this fright condition on the value of the item, let’s say my fright is $100 so I have 5 line item, each item has the 10 10 10… so build on that value I want to purpurnate the fright condition, how can we achieve this from the standard system configuration stand point?
Can any one explain how we will configure milestone billing , periodic billing and which scenario we will use?
What do you understand by sales order processing?
