Answer Posted / gaurav

First of all thank u for giving this opportunity to
me, myself Gaurav Sharma coming from Bhajanpura. Bhajanprua is one of the beautiful city in delhi,its an non sleeping city. I completed 12th in Govt. Boys Sr. Sec. School, B-2, Yamuna Vihar,. After i completed my schooling days i used to join
in polytechnic. My interest is when ever i had a free time i used to spend my time in Computer Game. My aim is where ever i go,i used to shine there. My streath is confidence and my weekness in overconfidence.

what are the job responsibilitits of a quality analyst in a call center? or what are the job roles of a quality analist in a call center?

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Are you willing to relocate/travel?

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How would I sell something to some one over the phone? What is selling skill?

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u having experience of more than 2 yeras in marketing so why u want to join bpo?

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what do you see yourself doing five or ten years from now?

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What do you like about being employed in a call center?

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When do you want to start?

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What is near shore outsourcing?

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Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

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What have you done to promote great customer service?

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when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....

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Do you get along well with co-workers?

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Please outline and describe your current targets and KPIs How do you ensure you achieve these?

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Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?

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What was your biggest mistake?

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