The Project which is handled by you is in RED, customer has
given you 4 weeks to show improvement, still nothing has
worked out. The Customer again gives 3 weeks to improve and
you do your best to improve, but nothing works out. Now the
customer is not at all happy, HOW TO CONVINCE THIS
CUSTOMER ???
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Answer Posted / paran
1. Firstly find out the root cause of the delay, by speaking
to the team members (Brainstorming, Fish bone, Pareto chart).
2. Present the top causes of the delay to the customers, as
some of them may be related to customers and start working
to eliminate them.
3. Arrange a meeting with customers to agree for a top most
work to be done and confirm the realistic date to complete.
Clients will start getting the confidence.
4. Arrange a daily progress call with customers until the
status goes to GREEN
| Is This Answer Correct ? | 14 Yes | 1 No |
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