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What do you mean by quality analyst in call centres ?
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Answer Posted / arun kumar singh
QA in call center means - a person who checks the quality
of calls and analyse it whether the call meets the standart
defined by the process experts on not..if we have to define
in one word would say that it means meeting standards...
QA works on the principle of six sigma...
| Is This Answer Correct ? | 8 Yes | 2 No |
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