What do you mean by quality analyst in call centres ?
- 30 Answers
- 123232 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / arun kumar singh
QA in call center means - a person who checks the quality
of calls and analyse it whether the call meets the standart
defined by the process experts on not..if we have to define
in one word would say that it means meeting standards...
QA works on the principle of six sigma...
| Is This Answer Correct ? | 8 Yes | 2 No |
Post New Answer View All Answers
What is your experience in Client Management ? Types of Client Interaction ?
Give me an example scenario of a poor customer service and what would you do differently?
3. Employees at appear professionally dressed
tel me someting about your past
all question of related to window 2003 server
I have,on an average spent 2.5 years in every company that I have worked for. Only this time I am planing to move out in 6 months. I am being asked the same question in every interview, as to why I am leaving so soon. I cant tell them that I do not like the current company that I am working for. What is the best answer that I can possibly give? I am being judged for stability wihch is not true in my case
Are you willing to work for long hours, if the project demands that from you?
What is your favorite color? : bpo
Speak about "The impact of coffee in our daily life"
Tell something about today's climate?
tell about tirupathi
What are the different types of bpo’s? : bpo
What factors you should consider while creating a newsletter for a customer?
Why Accenture? What do you know about Accenture?
Favourite Song that inspired u and explain? Favourite Advt in TV and explain? Is fitness important in day to day life?
