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What will you do when you cannot login to a dialog server?
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Answer Posted / sitaram prasad
Hi Gurus,
Your answers are absolutely correct in some
situations.But i need to add some points.
1) First of all find out this is a problem to a single user
/no of users / or for all the users.
2 ) if this is a single user problem most probably this is
happening because of wrong log on pad settings or
VPN/Network problem or rarely it is because of dialog work
process are not available.So please act accordingly.
3)If this is a problem for multiple users
Please check these users are setup with a logon group, if it
is yes please check the specific application servers weather
up or not , and for available dialog work process and also
please check the connectivity of the application servers
with R3trans -d and also the communication between CI and
and that specific application servers.
2) if all the users are not able to logon.
Please check the system status if every thing looks ok and
some of users are not able to logon defintly we need to add
more dialog work processes , but as the business is live we
can not do this in business hours .So you can temporarily
adjust Operation modes to avail more dialog processes. an
please change rdsip/wp_no_dia for some of application
servers to add more more dialog work process according to
your hard ware resource and a planned restart need for this
change as this is a static parameter. You can add a new
dialog instance also.Please revert back if you have any
doubts on this
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