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What do you mean by quality analyst in call centres ?
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Answer Posted / haroon
1.To audit the number of calls given by the client on a
daily basis
2.Record feedback and To let the Customer service rep know
about his/hers areas of improvements.
3.Satisfy the customer. Ensure proper resolution has been
made
4.QUALITY DEPT SHOWS THE STANDARD OF THE COMPANY
5. A QUALITY ANALIST IS THE BACK BONE OF THE COMPANY AS
WELL AS THE EXECUTIVES.
6.Quality is to drive towards the Orgaization goals
7.quality annalist should listen to calls in three ways
Live, side by side, listen recorded calls.
8*Quality -
as in judging the quality of the calls
9.Analyst - Then to
analyse where the agent is making the mistake and also how
can that be improved.
THESE ARE THE IMPORTANT POINTS FOR A QUALITY ANALYST IN
CALL CENTRES .........
| Is This Answer Correct ? | 15 Yes | 3 No |
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Tell me something about your college and your course why do you choose that?
speak about mumbai for 5 min
what are the responsibilities as a call centre execuitive when we talk to the customer ?
what type of aptitude question they ask for interview?
please let me know about the versant round...
IF U GET A CHANCE TO MEET UR FAVOURITE STAR HOW WOULD U LIKE TO SPEND A DAY AND NIGHT WITH HIM/HER?
Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. Our biggest strength is our team work. We placed large number of candidates in international call centre. So any candidate who is interested to workin with international & domestic call centre. pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).
How can you create new opportunities for customers proactive engagement?
what are the roles of teacher for speech comp?
how to convince customer to buy your product on phone
in wat manner we shud describe a topic,i wanna know the well mannered step by step answer,plz any one help me outa this
I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?
Extra initiative by u in your current organization other than your KRA (Routine work)
after ur intermediate why had u stoped ur eduation for one year ?
what are your contribution in this company?
