Interested to Buy Any Domain ? << Click Here >> for more details...
What do you mean by quality analyst in call centres ?
- 30 Answers
- 130670 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / haroon
1.To audit the number of calls given by the client on a
daily basis
2.Record feedback and To let the Customer service rep know
about his/hers areas of improvements.
3.Satisfy the customer. Ensure proper resolution has been
made
4.QUALITY DEPT SHOWS THE STANDARD OF THE COMPANY
5. A QUALITY ANALIST IS THE BACK BONE OF THE COMPANY AS
WELL AS THE EXECUTIVES.
6.Quality is to drive towards the Orgaization goals
7.quality annalist should listen to calls in three ways
Live, side by side, listen recorded calls.
8*Quality -
as in judging the quality of the calls
9.Analyst - Then to
analyse where the agent is making the mistake and also how
can that be improved.
THESE ARE THE IMPORTANT POINTS FOR A QUALITY ANALYST IN
CALL CENTRES .........
| Is This Answer Correct ? | 15 Yes | 3 No |
Post New Answer View All Answers
sir i applied for ass. sequirity officer from barc but i could not get any notice or call letter pl tell us
hi, could u tell me how to sell a pen in hindi
Where did you travelled last time
How to deal with unreasonable customer demands?
How is Attrition Calculated ?
Give me a specific example of a time when you had to conform to a policy with which you did not agree.
Do you have exposure to Quartile management ?
Are you a good team player?
hi guys in intelent global service comp they asking basic question onli, for nonvoice 4 rounds its very easy
What will be your approach to improve customer service?
hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?
What are advatages and disadvatages of BPO job?
what are the personel characterstics and qualities that you would bring to this position that would be paticularly helpful in fulfilling the responsibilities of this position?
3. Employees at appear professionally dressed
If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?
