Answer Posted / arun

Quality Analyst is a person who monitors and analyzes the
performance of executives in call or chat. He checks
whether the executive is following the process and gives
necessary feedback and tips to improve the quality of call
for best customer satisfaction,

what i will tell if they ask what is your salary expectation for a fresher?

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What will be the Salary of a fresher in Dell company for non-voice process?

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What would be your advantage in the future if you join now?

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tell about most momerable movement

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Would you take up this job if we offered it to you?

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Tell me something about any ur tour?How u enjoy in that tour tell briefly?

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How would you handle negative feedback from angry clients?

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generally, now a days all call center and IT companies are asking us to speak or talk on some topics?

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What are the skills needed for a BPO back-office job?

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TELL SOMETHING ABOUT YOUR NATION

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Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?

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Tell us something about yourself, discuss 5 characteristics

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Describe the assessment room ? What did u heard or watched recently?

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I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....

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what is the importance of quality and quality analyst in call center

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