Hi
Can some one enlighten me about Remedy ticketing tool used
for SAP Support. I am interested to know the work flow. ie
how ticket is logged, how it is communicated to the
concerned consultant, how link is established between user
and consultant, what are the reports available etc.
- 1 Answers
- 5194 Views
- Accenture, I also Faced
- E-Mail Answers
Answer Posted / jnobles
Hi!
Remedy is a seperate application vs an SAP App Module. The
Remedy application is used to log an internal/external
company issue which then is solved by 1st, 2nd, line
support. In most cases when a SAP Consultant is working
for a firm and doing support work, he/she has the call
logging application installed on his/her laptop/desktop
pc. The sap consultant is assigned to a group defined in
Remedy on which he/she will be able to monitor this group
for any issues that have been escalated to the group for
investigation. At this point, the sap consultant has all
the contact information for calling the user to work and
confirm resolution of his/her problem.
| Is This Answer Correct ? | 2 Yes | 0 No |
Post New Answer View All Answers
List the key features of the sap simple finance?
What is the difference between the "residual payment" and "partial payment" methods of allocating cash in account receivable?
What is the protocol does sap gateway process use?
Explain the role of the transaction manager?
Do you know what is awb?
In event management,for shipment Business process type if we are not able to get reported dates of pick end date,pick start date,loading start date,end date... and we can only see planned dates as in shipment document,where to check for configuration.please let me know...
What are the areas should be focused more in order to improve warehouse transportation?
Explain how can you find a list of all t-codes in the sap system?
Tell us what are check tables?
What is awb?
why we r creating the folder,users and groups.
What are the different types of source system?
Explain about SAP Hybris module?
Explain about SAP OOPS ABAP module?
SAP supports MDX, where as SAPBO supports SQL,,, like is there any major and more difference between SAP and BO?...please ans to this quetion.
