Interested to Buy Any Domain ? << Click Here >> for more details...
Kindly somebody explain me the whole ticket process in SAP
SD and please give some live example. It woul b a great help
- 2 Answers
- 9433 Views
- Patni, I also Faced
- E-Mail Answers
Answer Posted / manoj patro
Ticket has different priority level like, HIGH,MEDIUM and
LOW as mark as set by the end user. A support tool has been
set up at clients system like ex-ovsd,mercury etc.
1. when client sends through mail or by phone(Screen shots)
it is on despatch mode.
2. When we took the ticket i.e on progress mode.
3.Pending-from user availibility
4.Resolved-Close
EXAMPLE
Billing Document not released to accounting / Accounts
determination:
To resolve the error, you can analyze account determination
in the billing document. Process:
Goto T.Code: VF02 & Enter Invoice number
Next (On the top most strip) goto Environment
Next (Select Environment) go to Account determination
Next (In Account Determination) select Revenue Account
Determination (first option)
This will list all the condition types in the Billing
document & analyze each condition & check for which G/L
accounts is not determined.
Possible errors:
1. VKOA not maintained for required combination
Solution: Maintain the combination in VKOA.
2. Account Assignment of Customer / material not maintained
in Customer / Material Master (If maintained in combination
in VKOA).
Solution:
Option 1 (Standard solution):
step 1: Cancel Billing Document --> Reverse PGI --> cancel
Delivery --> Cancel Sales Order
step 2: Maintain Customer master / Material Master correctly.
step 3: Recreate sales Order --> Delivery --> PGI --> Invoicing.
Option 2:
Force the Account Assignment Group of Customer / Material
through Debug in change mode of Billing document, which will
release Billing Document to Accounting.
3. Account Key not maintained in Pricing Procedure:
Impact: This may create accounting document, but if
condition type, which are to be posted to account, but do
not have account key maintained in pricing procedure, it
will not be post the relevant condition type to G/L account.
4. Billing Document not being released to accounting --
In Material Master, there is some link between Profit Centre
& MRP Type. If one of it is not maintained, erratically few
documents get stuck while releasing Billing Document to
accounting. Few of course get posted.
Solution1: Cancel Billing Document --> Reverse PGI -->
Cancel Delivery --> Block the sales Order & Create new sales
Cycle all over again after rectifying Material master.
Solution 2: (Temporary Solution) In Debug mode in Billing,
force the Profit Center in Billing Document with the help of
Abaper. But ensure Material master is rectified.
From FI Side, you require to check that all the G/L account
has been maintained through T.Code: FS00. G/L account being
Master data has to be created in each client to upload
through LSMW / SCATT / BDC.
In Billing Document in change mode (in the first screen
where we enter Billing Document number), on the top most
left hand corner, take a dropdown on Billing Document &
select Release to accounting. Here you can get the under
mentioned possible message:
1. G/L account not found
2. Cost Element not maintained for G/L account.
| Is This Answer Correct ? | 2 Yes | 3 No |
Post New Answer View All Answers
What is partial delivery agreement? In which master data is it defined? What are the different types of partial agreements available in sap sd ?
Give an example for a statistical condition?
Explain about customer master record?
What is the use of the shipping process in sap sales and distribution? How do you define modes of transport?
Is it possible to automate output processing? The answer should be yes but how??
what is condition types? What is the path to define condition type in sap for pricing?
how offen sand box server refresh?
Can I hide the conditions in export excise invoice in from standard configuration
Explain the term "as is" ?
Infostructure filling we have two company codes and new infostructure s004 for filling. We must fill it with data from first cc only. Is there any problem if the people who create orders, deliveries, and billing of second cc work at this time?
What is a plant and how to create a new plant?
Explain the concept of ‘sales organization’.
What are the basic types of information it (information structure) comprises of?
Explain how 'human elements' are organized in sd?
What happens when a value is not entered for a manual and mandatory condition type and does a header condition type have an access sequence?
