The Project which is handled by you is in RED, customer has
given you 4 weeks to show improvement, still nothing has
worked out. The Customer again gives 3 weeks to improve and
you do your best to improve, but nothing works out. Now the
customer is not at all happy, HOW TO CONVINCE THIS
CUSTOMER ???
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Answer Posted / madhavi bhave
The situation indicates failed requirement, time and
communication management. First and foremost will be to do
the analysis, confirm the deliverables, check the work break
down structure and check the status of schedule against the
deliverables. Then to identify the improvements which
customer may not have realised, estimated time for
individual deliverables. with this statistics in hand, fix
up a meeting with the customer. Take him into confidence,
thank him for giving you time, appraise him of the real
situation and probably what went wrong according to you.
Tell him about the quality improvements (if any) and discuss
with him the estimated schedule with deliverables.
| Is This Answer Correct ? | 49 Yes | 2 No |
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