Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / isoumo
SLA is an abbreviation for "Service Level Agreement". It means to have guaranteed reaction or resolving times for incidents (= trouble tickets).
For instance you could have defined the following SLA levels For example:
Gold: Reaction time = 30 minutes, resolving time = 4 hours
Silver: Reaction time = 4 hours, resolving time = 24 hours
SLAs normally are part of a contract between a customer and a service provider.
*Or in details description:*
SLA are Service Level Agreements to resolve the tickets by the market. SLA means Service Level agreement. It is the service agreement between a Company and a service provider. For example an IT Organization providing support of SAP / other software / hardware has a agreement. This can be for example categorized based on criticality of the incident. High priority incident has to be resolved on 10 hours. Medium priority incident has a 3 days time to resolve etc
| Is This Answer Correct ? | 4 Yes | 1 No |
Post New Answer View All Answers
Define depreciation areas? : fi- asset accounting
What is the structure of resource master data type? : cost center accounting
Please provide me with configuration documents of USER EXIT' Thanks Naresh
please can somebody help me to configure TAXINN, what are steps involved..
Explain open sql vs native sql?
What is archiving? How does it differ from deletion? : fi- general ledger master data
What is the company code in sap?
What is cost based profitability analysis? : cost center accounting
Explain what is posting key and what does it control?
What happens when you post to year 2006 when you are in 2007?
Why doesn’t the system allow you to change the tax category in a version? : fi- general ledger
Can anyone please explain what is Rolling valuation(SAP) in relevant to foreign currency valuation...?
Explain automatic payment program configuration? : fi- accounts payable
Explain the customer master record and list various segments in them.
What exactly do you know about the sap fico?
