Answer Posted / ashok kumar guntakal

Hey growup guys, read the question once again its "quality
analyst in call centers".
Any BPO's first and foremost condition to its executives is
to follow the "PROCESS".
All BPO's are process oriented.
Each and every call recieved or made is recorded, and those
recorded called are then randomly monitored by the Analyst
and then given marks. based on that the Analyst has to
provide feedback to the executive about his positives and
also his areas of improvement.
In BPO's based on the quality marks u will be getting
quality incentives also every month.
So Guys first know how important the word "PROCESS" is in
BPO's.
Hope my answer might help someone who is in need.

Speak about "The impact of coffee in our daily life"

5141

---

Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

2580

---

What you would like to wear traditional or western ?

3666

---

General Topic

2538

---

Create an email to the customer for the damaged mobile phone... what is the answer req. in this mail

2435

---

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

11010

---

WHAT IS THE MAIN JOB PROFILE OF BEST CALL CENTRE

2452

---

How would you describe yourself as a person?

3115

---

What you know about call center?

1356

---

Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)

2160

---

how to give your interoduction ,what are the necessayr thing which about we talk .

3096

---

Tell me your mother daily routine

1989

---

how u spend your last weekend???

3399

---

what motivates you? also have you used these motivators with other

2614

---

If you had enough money to retire right now, would you? : bpo

1333

---