Answer Posted / anusha

BPO which acronym means BUSINESS PROCESS OUT SOURCING, acts
as the intermediary between the MAIN company and the client.
What ever the doubts are raised by the clients will be
cleared and clarified by the BPO people only.
This will not only help the company to save their valuable
time for not being directly connected to the company
professionals but also will help Out-Sourcing people to know
the actual problem with S/W's are so provided by the main
company.

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

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what is semi technical process?

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I am Nishkam, i am trying for DELL BPO, Is there anyone who had the expiriance with them.....pls let me know how to clear their interview session? how much phases they have?

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Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?

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When do you want to start?

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how did you calibrate your new year

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what are you planning on your next b'day/what have you planned on your next b'day ..??

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What you know about call center?

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If I spoke with your previous boss, what would he or she say are your greatest strengths and weaknesses?

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How do you handle an irate customer?

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How can we control attrition and reduce shrinkage

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Determine the type of bpo you wish to work? : bpo

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What is your experience in Client Management ? Types of Client Interaction ?

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if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y

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HOW MUCH YOU WHERE GETTING THERE|?

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