what is incident management and change management and prob
management in ticketing tool ,can u explain briefly?
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Answer Posted / sharwani
Incident Management is a process for managing incidents
that can interrupt the functioning of IT services. These
incidents can include events such as error in printing,
hard disk failure, and network server failure.
Change Management is a process that helps introduce changes
in the IT services provided by a company, such as changes
in business needs and introduction of new technologies.
Problem Management is a process of resolving problems that
can occur in IT services due to the incidents, which are
not resolved by Incident Management. Problem Management is
of two types,reactive and proactive. The reactive Problem
Management helps resolve the problems that have occurred in
an IT service. The proactive Problem Management identifies
problems that are likely to occur.
| Is This Answer Correct ? | 271 Yes | 13 No |
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