What do you mean by quality analyst in call centres ?
Answer Posted / deborah
A quallity analyst is one who monitors the ways in which
service is provided and works towards regularly improving
the quality of service.
| Is This Answer Correct ? | 8 Yes | 4 No |
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How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?
I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!
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