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Can anyone please explain me abt the IVR speech Testing,iam
having an interview on that,what type of questions to be
answered?
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Answer Posted / vijay
IVR : Interactive Voice Response
1) Are all of the IVR phone key paths fully functional? Is
the user directed to the proper response when a phone key
response is entered?
2)If the user hits the wrong phone key, how does the IVR
respond? Is the error message played to the user
sufficiently clear and does the user know how to proceed?
3)Does the text to speech converter work properly with the
supplied information retrieved? How does the converter
respond under heavy usage?
all the Best...
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