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  1. Categories >> Software >> ERP CRM >> SAP >> SAP Basis
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Hi,
I have a question ,suppose all users are unable to login
into (sap system including basis administrator)then what
are the ways to check the system and how to unlock it.

Question Posted / s.m.feroz ahmed

Answer Posted / s.m.feroz ahmed

Hi,
Check whether Dispatcher and Workprocess started
successfully.If not then restart the application server and
goto the following path c:/sap/sid/ and type dpmon and
check for the performance or goto c:/sap/sid/sys/exe/run
and type NIPING and selftest the application server and if
returns the selftest status as OK then the application
Server is running successfully and now remains login into
application server through local Lan or WAN so check for
the RFC connection (BD54 or SALE) between different systems
to communicate properly and then goto SM30 T code and
maintain table Users_SSM and make changes to User passwords
and check login into client with user account or Admin
account.


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