What is difference between call center & BPO ?

Answer Posted / abhimanyu

A Business Process Outsourcing organisation is responsible
for performing a process or a part of a process of another
business organisation; outsourcing is done to save on costs
or gain in productivity.

whereas A call centre performs that part of a client's
business which involves handling telephone calls. A call
centre, for example, might handle customer complaints coming
in over a telephone.

Is This Answer Correct ?    2 Yes 2 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

TELL SOMETHING ABOUT YOUR NATION

2336


which type questions ask me in call centerin tatasky?

3828


What kind of a salary are you looking for?

1902


Mention what are the critical attributes of a call center executive?

661


tell me when about a time when your common sense paid off for you?

2460






Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.

2016


what is trainer's defination and quality?

2174


Hi..Guys, (1). Iam intrested in Webdesinging, can u pls tell me openings for the post of webdesigners in any company.. (2). Pls let me know the new openings in any MNC around Hyderabad.

1856


what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.

20511


what do you see yourself doing five or ten years from now?

2049


What is Smart Work and Hard Work ?

1911


tell me some thing about blobal worming

2008


WHY SOMEONE WANT TO APPLIED FOR AN IJP IN SAME PROCESS BUT DIFFRENT DEPARTMENT

3475


why do u want change u r org

1822


For which process u are coming... I'm bpo like convergys

1478