Interested to Buy Any Domain ? << Click Here >> for more details...
What do you mean by quality analyst in call centres ?
- 30 Answers
- 130649 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / kiruthika
Customer experience is the main key to make profit, to gain
good name and to sustain in the market.QUALITY takes the
responsibility to achieve the goal in that arena.A QUALITY
ANALYST helps the company to stabilize the process as well
as maintain the integrity for the growth of the
agents,company last but not least for CLIENTS.A role of the
quality analyst is not only auditing calls or giving feed
backs but work in depth to find and analyze the failure
factors and prevent the major losses.An analyst always deal
with data of past, present and future.A quality analyst can
act as an agent,customer and as well as a client.For
example,he/she needs to carry out her job from all aspects.A
person is not a fault finder or a cynic but rather a
coach.Quality analyst will work under rules and regulations
given by the bpo and clients.They will do calibration among
themselves and with managers to maintain the integrity.They
will participate in client calls to analyze the factors to
improve customer experience and up selling.Their work is
effective to improve the consistency in all aspects.
| Is This Answer Correct ? | 132 Yes | 9 No |
Post New Answer View All Answers
10. Employees tell you exactly when services will be performed
What is your favorite food tell me how it's being prepared?
What will make you quit to work?
what kind of questions based on computer may be asked in an interview in BPO's?
Favourite Song that inspired u and explain? Favourite Advt in TV and explain? Is fitness important in day to day life?
Tell me something about social media
talk about Bangalore transportation
Why Accenture? What do you know about Accenture?
i am from bpo sector and have a intervirw with ocwen financial corporation for bpo job so what kind of questions i can expect there
If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company ? why did you want to join the call center? why do you left your previous job? What is your greatest strength? where do you see yourself from (Ten or fifteen)years from now? If u will be the principal of a school what will u can do best for school? Take Over Means? What are your biggest weaknesses?
why was the inbond process of vodafone
Why do you want join night Ship ?
Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.
What is more important to you money or success?
how did you calibrate your new year
