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In The return order(After the return order is made)at
warehouse it is discovered that all items are not returnable
(Partially returnable) how can we tackle such scenario.
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Answer Posted / ratnakar reddy k
I may not tell u the specific details.But my stuff will be
little bit usefull.
Once you discover that all the items are not
returnable,just think of the below possibilities with the
example.
Customer A's invoice contains 15"Blk Monitors - 50 Nos QTY.
say that customer has sent back (returned) all the monitors
considering that all got damaged to the warehouse.
At warehouse we came to know that, only 30 nos are
damaged,and we can sent back the 20 nos of good monitors to
the customer.To do this we can use the Free of charge
subsequent delivery document in SAP sd.and we can take back
the 30 no monitors to the restricted area,and for this 30
nos of damaged goods we can give credit note.
Otherwise if u already did all items returned,take
permission from the WM to give Credit note for the entire
stock returned for that particular invoive reference.
Another possibility is that,take back the damaged quantity
for that particular invoice reference and give a credit
note for the remaining good quantity value.
further explanation pls.
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