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Answer Posted / vivek.ranganathan
six sigma prvides a technology and tool to improve the
capablity & to reduce the defect in any process.To achieve
this six sigma uses a methodology known as "DMAIC"
D-define opportunity
M-Measure performance
A-Analyse opportunity
I-improve performance
c-control performance
intially it wa used in motorolla in its manufacturing
division.But now a days it is used fields banking,call
centres, medicene...etc...
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