What do you mean by quality analyst in call centres ?
- 30 Answers
- 123153 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / tamojit mukherjee
Quality is to enhance the value of the product in the
market. In call center quality annalist should listen to
calls in three ways Live, side by side, listen recorded
calls. While comunicating feedback encourage the good ones,
and discorrage the bad ones. Quality annalist works in a
continuous process of evaluating calls and providing
feedbacks enhancing the quality of the calls.
| Is This Answer Correct ? | 35 Yes | 18 No |
Post New Answer View All Answers
Tell me something about any ur tour?How u enjoy in that tour tell briefly?
hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?
hi i went for a walk to hsbc(call center) and i attended to written and telephonic round and next i have to face avp round what type of questions i have to face in that round please sujjest me
7. Performs the services right first time
what techniques and tools do you use to be organized?
What if the customer is not happy with your answer or solution?
what kind of questions based on computer may be asked in an interview in BPO's?
In call centre which types of calls we receive? answer in short.
Give me full details of about yourself
TELL SOMETHING ABOUT YOUR NATION
please describe your daily routine of your mom
u having experience of more than 2 yeras in marketing so why u want to join bpo?
tell about most momerable movement
what is the address of allahabad bank durg ?
why do u want to switch
