What is the difference between call center and BPO?
Answer Posted / bhismark
Call centers are the contact center where CRM is executed by calling or recieving the call.Where else Business process outsourcing (BPO) is the practice of using a third party, contracted to perform specific, specialized processes on a company’s behalf.
| Is This Answer Correct ? | 21 Yes | 2 No |
Post New Answer View All Answers
How is AHT Calculated
How do adopt to change?
HOW you spend the last day? how you spend the last Birthday.
i have received my call caler till now what should i do
HOW TO CONVINCE CUSTOMER IN INSURANCE BPO JOB?
How to improve the KRA and KPI and better coaching
describe briefly your standards for success?
what do you know about mumbai city
Why is it that SMS/MO recieves a sent and delivered acknowledgement but MT is not recieving the message?
How do you deal with the question you don’t know the answer that customer asked?
For which process u are coming... I'm bpo like convergys
what are the major key responsibility areas for a manager in bpo...?
2. The physical facilities are visually appealing
starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?
Discribe Banglore?