Answer Posted / anu
highly-skilled individuals who know a great deal about
several areas of their company’s work, are frequently
crucial to its continuing profitability, and who — it is
argued — must be managed by techniques that take their
special qualities into account. The term was reportedly
invented by Professor Robert E Kelley of Carnegie Mellon
University, and forms the title of his 1985 book on managing
this new type of employee.
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