you have received excess money from the customer. now you want
to refund the excess money. what is the set up for that?
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Answer Posted / amit pattanaik
In Oracle Apps 11i, 1st create a credit memo against the
customer invoice and apply the credit memo with this
invoice. Then create the customer as a supplier in AP and
create a invoice and do the payment.
In Oracle Apps R12, 1st create 1 Refund activity called
"Customer Refund". Then query the receipt in receipt window,
and click on the apply button, select the "Refund" in apply
to column and click the Refund attribute button. Enter the
required field in the new window, and save the record. As
you save the record "Refund Status" button will visible on
the screen. Click on "Refund Status" button, system
automatically create a AP invoice against the trading partner.
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