Answer Posted / sandeep verma

I'm also working in Domestic Process

In Domestic Call Centre we have to received Domestic Call
But in International Call Centre we have to received
International Calls and in domestic call centre no need for
good english if u are able for speaking english so u hv to
join Domestic Call centre if u are going for international
process so english is must so if some people are not good
english so Domestic process is useful for that candidate bt
in international u hv to learn more things rater then
domestic so all process are good but when u r in domestic
process so u are learning so many things

How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?

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I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

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Give me an example scenario of a poor customer service and what would you do differently?

2025

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What are advatages and disadvatages of BPO job?

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I am Nishkam, i am trying for DELL BPO, Is there anyone who had the expiriance with them.....pls let me know how to clear their interview session? how much phases they have?

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Please outline and describe your current targets and KPIs How do you ensure you achieve these?

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What is called Team

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What will be your approach to improve customer service?

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why was the inbond process of vodafone

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Give me an example of a job where you had to work as a team

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What is the metric RSA?

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What do you know about the centre/company/role?

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What are your planning in next role?

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What is your philosophy in life?

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if you stuck in problem what will you do?

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