Interested to Buy Any Domain ? << Click Here >> for more details...
What do you mean by quality analyst in call centres ?
- 30 Answers
- 131869 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / rajendiran
The aim to the transaction monitoring is to efficiently
drive and meet the customer service policy as well as the
client and end-user requirement and targets
| Is This Answer Correct ? | 27 Yes | 17 No |
Post New Answer View All Answers
What all rounds do we have to face in dell(bpo)??
1. Rainy day ? 2. Tell me about mobile? 3. Traffic in Hyderabad? Please specify the number for which question the answer is
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
what kind of questions based on computer may be asked in an interview in BPO's?
What do you consider as an important aspect of a successful call center?
Give example of situation where you were able to set priorities and abide by them ?
What are the critical attributes of a customer service representative?
How to know what will be the tech-support of a particular company?(eg: what would be the tech-support in genpact?)
Where have you worked before? : bpo
name useful online tools that can be used for better customer service
Give me an example of how you have dealt with an under-performing team member in the past.
WCT tax alos applicable on painter the total amount of work Rs.35000/- only
Please outline and describe your current targets and KPIs How do you ensure you achieve these?
what is your career aspect & if they asked in general what should i answer?
what are the job responsibilitits of a quality analyst in a call center? or what are the job roles of a quality analist in a call center?
