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what is remedy testing, explain that and how can use that
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Answer Posted / sumit tambekar
Hi,
Remedy is a tool by BMC software (earlier it was from Remedy
Corporations, BMC took over Remedy Corporation around 2003)
It is a CRM tool used for Customer Relationship applications
such as ticketing application, workflow automation &
existing applications integration. simple example of Remedy
application is Help-Desk application where tickets are
locked by end users or customers & these tickets are
resolved by Support Staff members.
This tool is built on the top of Java & is quite stable.
Latest version from BMC is remedy ARS 7.5 (Action Request
System)
Remedy testing is a confusing sentence; but one of the
meaning can be testing workflows using Remedy tool. Or
testing applications made in BMC remedy; as testing happens
with every application before application is deployed on
production; on the similar line Remedy application also have
to be tested.
as far as remedy application testing is concerned; GUI,
Validations & workflow routing are tested.
Yes, Remedy is not only used for production; it also used
for automation of workflows & business processing.
It also used in ITSM (IT Service Management); for example
Incident management, Problem Management; Change Management;
Assent Management; Knowledge Management. These are
Out-of-Box application from BMC softwares, which provides
facility to manage enterprise need of an organization.
Regards,
Sumit
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