Answer Posted / shimpu hegde

BPO means Business process outsourcing. Initially the
practice of outsourcing started from USA to india. As the
labour cost was low, skilled labour was good, English
communications was high compare to other APAC. Started as
Inbound and outbound call which we call as call
centers.Then the company started outsourcing its backend
jobs(Data entry)

BPO widened their roots in various fields like KS, finance,
LPO, Procurement, M&E, HRO....

BPO helped india economically.

Now we are facing lot of competion form other countries
like Philipines, south africa, china....

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