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what is for call centre
what is voice and non voice and what is the eligiblity for
this job
- 15 Answers
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- Accenture, Banana Outsourcing, BPO, Genpact, HCL, HSBC, IBM, Infosys, Sparsh, Sutherland, TCS, Wipro, I also Faced
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Answer Posted / amit bhardwaj
call center is a medium of intraction between customer and
the company.Here voice means sound,means that problem of
customer is solved through phone also company provide
information about their new product,policies and any
changes which company has made. this service is also called
as inbound or outbound process.
Here non voice means that all the customer queries are
solved through e-mail. this service also called as web
process.
| Is This Answer Correct ? | 44 Yes | 15 No |
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