What do you mean by quality analyst in call centres ?
- 30 Answers
- 123253 Views
- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
- E-Mail Answers
Answer Posted / dheeraj
Quality Analyst is a person who works on particular team by
montitoring their calls and giving them " quality "
feedback. There are many ways of understanding the
executives and handling them. One cannot enfore quality.
There are many reasons to provide a feedback to a
telecaller like, improvement in softskills, getting
professionalism in their work, improving communication
skills and so on.
| Is This Answer Correct ? | 47 Yes | 10 No |
Post New Answer View All Answers
what are the job responsibilitits of a quality analyst in a call center? or what are the job roles of a quality analist in a call center?
Any idea relating marketing project for a b-school....
why animal cells are not totipotent like plant cell?
1.6. Tell me something about your happiest day of your life.
GD about the reality show on TV
CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.
What was your reason for leaving?
How can you resolve the problem to customer’s satisfaction?
How can you improve customer service without spending any money?
Are you willing to work for long hours, if the project demands that from you?
7. Performs the services right first time
Ar caller aptitude questions
How many post in call center.plz rpl me in step by step.
what u know about genpact.
what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.
