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What do you mean by quality analyst in call centres ?
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Answer Posted / dheeraj
Quality Analyst is a person who works on particular team by
montitoring their calls and giving them " quality "
feedback. There are many ways of understanding the
executives and handling them. One cannot enfore quality.
There are many reasons to provide a feedback to a
telecaller like, improvement in softskills, getting
professionalism in their work, improving communication
skills and so on.
| Is This Answer Correct ? | 47 Yes | 10 No |
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