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What do you mean by quality analyst in call centres ?
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Answer Posted / parag
According to me, qality analyst plays a pivotal role in
understanding the industry and the executives within the
organization. Any oganization with effective communication
skills and interpersonnel skills can develop an effevtive
ways to communicate and hence other factors gets resolved
at its pace. Quality analyst acts and backbone to an
industry as well as the executives. With effective people
relation and a flair to understand the industry can work
towards a certain goal and can acheive the desired results.
ofcourse other factors like monitoring, understanding the
projects handling soft skills does play a major roles.
Thus this is what i fell a quality analyst is all about.
| Is This Answer Correct ? | 63 Yes | 22 No |
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