Answer Posted / hardik thakkar

A work item should be classified as Production Support based
upon the turn around time to complete it. For example, if a
bug is critical enough to stop the production server, it can
be taken up as a Production Support to resolve it on
immediate basis. Another example of product support type of
work are following:

-Configuration and customization
-User Acceptance Testing
-Database backup
-Clearing of all the data in database
-Changing of name, title, text etc in live working applications
and so on...

Basically if the bug fixing is not so critical and if it can
wait and takes a long time to fix and test it, it should be
ideally classified under Bug Fixing type of work request
instead of Production Support.

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