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why communication skills are necessary?

Answer Posted / rajguru

Communication is primary skill, especially for the service
centre industries like BPO. Treating customers with
courtesy,assertiveness,listening to the customeretc....all
are compnenets of the skill...which is critical to
business's success to retain and delight the customers.

Is This Answer Correct ?    7 Yes 4 No



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Please Help Members By Posting Answers For Below Questions

I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!

2254


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hello plz tell me how prepare call center int.

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9. Insists on error-free records

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Where you see bpo in the current market? : bpo

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How would you describe yourself as a person?

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wata is all about qm intigration

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if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?

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WHAT IS YOU CAREER OBJECTIVE?

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tell me when about a time when your common sense paid off for you?

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Tell me something about chennai for 2 mins.

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What is your edge among others who are applying here?

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