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What do you mean by quality analyst in call centres ?
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Answer Posted / lateef ul huzban ahmed & r
quality analyst is a person who take care of entire team who
is working under him, in terms of giving exact resolution to
customer's query/complaint in a way where customer should
get satisfied with the given resolution to him.
Quality analyst means
In an organization quality and quantity should got alone if
there is no quality then there's no mean of quantity.
A quality analyst should be like a coach not like a Judge
| Is This Answer Correct ? | 141 Yes | 26 No |
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