What are your KPI’S / KRA's ?

2006

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What was your Service Level Agreement ( SLA) Ratio :-

1788

---

Define Customer Service & Why is Customer Service important ?

2027

---

What is your experience in Client Management ? Types of Client Interaction ?

1921

---

How will you manage agents who are more tenured in the organisation and are elder to you ?

2153

---

How would you handle an irate Client OR How do you manage conflicts ?

886

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How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

1702

---

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

1772

---

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

2020

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What are your Strengths & What are your Weaknesses ?

1963

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What are the steps you follow when you appraise an advisor ?

1960

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Do you have exposure to Quartile management ?

2109

---

Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

2472

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How is AHT calculated & How will you reduce AHT

1834

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tell about tirupathi

1989

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