please let me know about the versant round...

1882

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How is Attrition Calculated ?

1445

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How is Absenteesim Calculated ?

1385

---

How is AHT Calculated

1425

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What are your KPI’S / KRA's ?

1501

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What was your Service Level Agreement ( SLA) Ratio :-

1300

---

Define Customer Service & Why is Customer Service important ?

1569

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What is your experience in Client Management ? Types of Client Interaction ?

1399

---

How will you manage agents who are more tenured in the organisation and are elder to you ?

1693

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How would you handle an irate Client OR How do you manage conflicts ?

631

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How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

1277

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What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

1323

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What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

1588

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What are your Strengths & What are your Weaknesses ?

1457

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What are the steps you follow when you appraise an advisor ?

1458

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