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What about the job offered do you find the most attractive?
Least attractive?
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Answer / sudesh
most attractive is my job profile
least attractive is environment of call center
| Is This Answer Correct ? | 17 Yes | 3 No |
Answer / dhayalan
Its all about world wide problems and providing solutions in
short peroid of time.
| Is This Answer Correct ? | 2 Yes | 0 No |
you have a stability issue hr people told me ?than what should I tell them?
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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
What steps will you take to deal with an unsatisfied customer?
Choose the easiest topic if u get an opportunity to choose urself.
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Call Centre AllOther (2477)
