What is a Workbasket, Workpool and Workgroup?
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Answer / Ravinder Rawat
In Pega, a workbasket is a collection of cases or activities that are assigned to a user or group. A workpool is a container that holds one or more workbaskets and defines the rules for assigning cases to those workbaskets. A workgroup is a set of users who share common roles, responsibilities, and access to certain resources.
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