1 How many tickets usually get per day/month in support ? 2 what is the major ticket in your experience ? 3 what is the tool you are using in your company? 4 in situation we will use Derive roles in support project? 5 One User asked me the TCODE access in support project,he got approvals from all,so shal i create new role or can i add that TCODE in his roles? 6 what is ROLE OWNER? 7 What are the daily activities in your Project ?
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