Answer Posted / kris
hi
click on dat link, and read dat acrobat, ok ....
http://texasiof.ces.utexas.edu/texasshowcase/pdfs/casestudie
s/cs_dow_sixsigma.pdf
or
http://ocw.mit.edu/NR/rdonlyres/Engineering-Systems-
Division/ESD-60Summer-2004/2EE13C36-1216-48E7-9641-
DE4CC756EFA2/0/2_1six_sigma.pdf
or
http://www.informs-cs.org/wsc03papers/036.pdf
bye...
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